PRIVACY POLICY

Privacy Policy

This Privacy Policy describes how neuventra.com (“Neuventra”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional details if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information that can identify an individual. See below for what we collect and why:

Device Information

  • Examples: web browser version, IP address, time zone, cookies, pages viewed, and site interactions.

  • Purpose: to properly load the Site and analyze usage for optimization.

  • Source: automatically collected via cookies, log files, pixels, or tags.

  • Disclosure: shared with Shopify and Google Analytics.

Order Information

  • Examples: name, billing/shipping address, payment info (credit card, PayPal, etc.), email, and phone number.

  • Purpose: to fulfill orders, process payments, ship products, and send order updates or marketing (when opted in).

  • Source: collected directly from you.

  • Disclosure: shared with Shopify, payment gateways, shipping partners, and email providers.

Customer Support

  • Examples: name, email, phone, order history, and messages.

  • Purpose: to provide assistance and resolve issues.

  • Source: collected from you.

  • Disclosure: shared with our support tools and ticketing systems.

Minors

Our Site is not intended for anyone under the age of 16. We do not knowingly collect data from minors. If you believe your child has provided us personal information, please contact privacy@neuventra.com to request deletion.

Text Marketing & Notifications

By entering your phone number during checkout, subscribing to a form, or replying to a keyword, you agree to receive text updates and limited promotional messages (no more than 10 per month).

  • You can unsubscribe anytime by replying STOP.

  • Message and data rates may apply.

  • For help, reply HELP or contact us at support@neuventra.com

Sharing Personal Information

We share your data only to operate our business and fulfill orders. For example:

  • Shopify powers our store: Shopify Privacy Policy

  • Shipping carriers like USPS, UPS, and FedEx deliver your packages.

  • Payment processors such as Stripe and PayPal handle secure payments.

We may also disclose information to comply with laws or protect our rights.

Behavioral Advertising

We use your data to deliver relevant ads and measure campaign effectiveness.

Using Personal Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about products or support

  • Send marketing updates (when opted in)

  • Improve our website and services

Lawful Basis (GDPR)

If you’re in the EEA, your data is processed under these lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Our legitimate interests (without overriding your rights)

Retention

We retain your data as long as necessary to fulfill orders and legal requirements. You can request deletion at any time.

Your Rights (GDPR & CCPA)

You have the right to:

  • Access or correct your information

  • Request deletion or transfer of your data

  • Object to certain processing activities

To exercise your rights, contact privacy@neuventra.com.

Cookies

We use cookies to personalize your experience and improve performance.
You can manage or delete cookies through your browser settings, though this may impact functionality.

Learn more at allaboutcookies.org

Do Not Track

Our site does not alter data collection practices in response to “Do Not Track” signals.

Opting Out of Marketing

To stop receiving marketing emails, click unsubscribe at the bottom of any email.
For SMS, reply STOP to end messages.

Changes

We may update this Privacy Policy periodically to reflect new practices or legal updates.